FAQ

Yes, we offer a 14-day return policy for all orders. If you're not satisfied with your purchase, you can return it and get your money back.

We aim to process returns as quickly as possible. Typically, the processing of returns takes 1-2 weeks from the arrival of the return to our warehouse.

The return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Yes, exchanges are possible within 14 days of receiving the product. Please contact our customer service, and we will assist you with the exchange process.

First, contact our customer service to obtain return instructions and a return number. Follow the instructions and send the product back in its original condition and packaging.

Yes, we accept returns for opened products provided that they are unused and in their original condition.

The money will be refunded to the original payment method once the return is processed and approved.

Please contact our customer service immediately to report a faulty or damaged product. We will assist you in arranging for repair, exchange, or return if necessary.

Yes, you can cancel your order before it is shipped. Please contact our customer service as soon as possible after placing the order.

Most of our products come with a manufacturer's warranty. Please check the product-specific warranty terms in the product description or contact our customer service for more information.